Transform your service model from reactive to proactive
Stop paying for expensive, unplanned service calls. Heisenware is the low-code platform that lets you connect your global fleet and build your own condition monitoring solution to predict failures and cut costs.
The high cost of reactive service
Your service margins are disappearing because of problems you should have seen coming.
Right now, your service team only acts when it is too late. You find out about a machine failure after the customer's production is down, they are angry, and you are losing money.
This firefighting model is a pure cost center. It drains your resources, keeps your best engineers on the road, and does not scale.
You need to arm your team with data, not just spare parts.
From firefighting to data-driven service
Heisenware is the internal backbone for your new, proactive service model. You give your team a complete platform to build the exact service applications they need without a massive IT project.
Here are the two ways our customers use the platform:
Condition monitoring at customer sites (cut costs)
The goal: Stop the truck rolls.
The app: Your service team builds a central dashboard that monitors the entire fleet. It tracks live data, logs history, and triggers alarms when thresholds are breached.
The result: You catch issues before they cause a failure. You turn expensive, emergency service calls into efficient, planned maintenance.
Customer-facing apps (new revenue)
The goal: Turn data into a product.
The app: You build a branded web app for your end customers. It gives them visibility into their own machine status, cycle times, and OEE.
The result: You stop giving value away for free. You can offer this app as a premium "Smart Feature" to win sales or sell it as a high-margin, recurring subscription service.
Proven in the field
The X-ray inspection specialist VisiConsult used Heisenware to build a global condition monitoring system for their service team.
With Heisenware, we were able to quickly and easily collect machine data. The analysis of the data in the cloud-based low-code software offers the chance to optimize processes in our customer service and thus increase customer satisfaction.
How we make it possible
This works because we solve the hardest part of IoT: Getting the data out of the machine securely.
Zero-touch onboarding
Onboard new machines in minutes, not months. Our agent can be pre-installed on every machine. It connects on first boot, authenticates, and automatically appears in your monitoring app.
IT-friendly footprint
Bypass the battle with your customer's IT department. Our agent uses a single, secure, outbound-only connection. No inbound ports, no firewall changes, no VPNs. It just works.
The flexible service builder
You are the machine expert, we are the software expert. Use our visual builder to connect to any data on your machine (PLC, CSV, DBs), build your custom logic, and deploy your apps.
