Heisenware for OEM & Machine Builders

Transform your service model from reactive to proactive

Stop paying for expensive, unplanned on-site service calls. Build an internal "Health Monitor" that gives your service team the live data they need to predict failures and cut costs.

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PWA Deployment (1)

The Cost of "Flying Blind"

You're stuck in a reactive model that's a constant drain on your resources.

 

High service costs

Every unplanned, on-site service call destroys your service margins and warranty budget.

Customer downtime

You only find out about a machine failure after the customer's production is down, they are angry, and you are already losing money.

Reactive firefighting

Your expert service team is stuck putting out fires instead of preventing them. This model is inefficient, stressful, and can't scale.

Platforms (2)

The "Proactive Service" Solution

Heisenware is the internal backbone for your new, proactive service model.

We give you the complete platform to build your own "Health Monitor" and other internal service applications—without a massive IT project.

Instead of "firefighting," your team can:

  • See live data, history, and alarms for your entire machine fleet.
  • Catch threshold breaches before they cause a failure.
  • Turn expensive, emergency service calls into efficient, planned maintenance.

This isn't about replacing your team; it's about arming them with the data they've been missing.

How We Make It Possible

  • 1. "Zero-Touch" Agent

  • 2. "IT-Friendly" Footprint

  • 3. Service Builder

 The "Zero-Touch" Agent

Onboard new machines in minutes, not months. Our templated agent can be pre-installed on every machine. It connects on first boot, authenticates, and automatically appears in your monitoring app.

The "IT-Friendly" Footprint

Bypass the 6-month battle with customer IT. Our agent uses a single, secure, outbound-only connection. No inbound ports, no firewall changes, no IT friction . It just works.

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The Flexible Service Builder

You're the machine expert, we're the software expert. Use our visual, low-code builder to connect to any data on your machine (PLC, CSV, DBs), build your custom logic, and deploy your internal service app.

Verwalte Apps, Agents und Nutzer in einem Dashboard

Der Heisenware Manager bietet dir einen zentralen Überblick über alle Apps und deren Metadaten wie Icon, Name und Sprache, die du direkt anpassen kannst. Zusätzlich siehst du alle eingehenden Verbindungen und kannst diese bei Bedarf schnell wieder trennen. Das gibt Transparenz und Sicherheit.

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