As a machine builder, you know the traditional business: you develop a top-class machine, sell it, and hope for follow-up orders and the spare parts business. But what if the greatest value lies not in the one-time sale, but in the entire lifecycle of your machine? Welcome to the world of Servitization, the transformation where manufacturers bundle their products with intelligent services to create new, recurring revenue streams.
Your customers aren't buying a machine—they are buying production capacity, efficiency, and reliability. Remote machine monitoring is the technological bridge that allows you to offer exactly that as a service. Instead of just reacting to problems, you become a proactive partner who ensures the performance of your machines in the field. This guide shows you how to quickly and easily build your own customer portal with a low-code platform, future-proofing your business model.
The market is changing rapidly. Your customers expect more than just steel and electronics.
Customers demand outcomes, not just devices: They want guaranteed uptime and maximum productivity.
The competition is not sleeping: Providers offering digital services like predictive maintenance or performance dashboards are clearly setting themselves apart.
New revenue streams: Service contracts, data-based consulting, or pay-per-use models create predictable, recurring income, making you less dependent on the cyclical project business.
Remote monitoring of your machines in the field is the technical foundation for all these new service models.
Imagine offering each of your customers a secure, web-based portal where they can track the health and performance of the machines they bought from you in real-time. A low-code platform makes this possible.
Live Dashboards: Show your customers key KPIs like OEE, piece counts, runtimes, and the status of critical components in real-time.
Condition Monitoring: Capture sensor data like vibrations and temperatures to detect anomalies. Offer your customers proactive alerts before a problem leads to a failure.
Predictive Maintenance as a Service: Use the collected data to predict failures. Instead of reactively selling spare parts, you can offer your customers a service contract for guaranteed availability.
Remote Support and Fault Analysis: When a problem occurs, your service team can remotely access the machine, perform diagnostics, and often resolve the issue without a costly on-site technician visit.
Developing such a solution from scratch is extremely time-consuming and expensive. A low-code platform is your accelerator.
Rapid Development: Create a fully functional customer portal in weeks, not years. Use pre-built components for dashboards, user management, and data visualization.
Secure Connectivity: Securely connect your machine controllers (e.g., via OPC UA or MQTT) to the platform without compromising your customers' IT security.
Scalability: Start with a pilot customer and then easily roll out the solution to your entire machine fleet in the field. The platform grows with your success.
Flexibility: Each of your machines is different, and every customer has different needs. With low-code, you can customize the dashboards and features for each customer individually.
The future of machine building lies not only in the best hardware but in the smartest service. By offering your customers data-based insights and proactive services, you transform from a supplier into a strategic partner. You not only increase customer satisfaction and loyalty but also tap into profitable, recurring revenue sources. A low-code platform is the tool that helps you master this transformation quickly, flexibly, and cost-effectively.